Following your order, we will be back in contact within 24 hours to thank you and answer any initial queries you may have.
At this point and for your total piece of mind, you will have the option to cancel your order and have a total refund.
If you are happy to proceed, we let you know your monthly delivery day and will send you a short email reminder a few days before your delivery is due.
And then organise the exciting part…the setup of your MINI dispenser!
Ideally, we like to set up our MINI home water dispenser in your home, so that we can make sure it’s working perfectly, and show you the machine’s features.
All our Delivery Reps wear protective masks, disposable gloves, shoe coverings, and insist on a two-metre distance rule (even though it’s been reduced to one metre!). We will ask you to show us when you want the MINI placed (within 1 metre from a plug point please). We will then take 5 minutes to get it up and running, and less than 5 mins giving you the rundown. Then we are out of the door and will leave you to enjoy it!
Of course, if you would prefer our Delivery Rep not to enter your home, we can leave it for you to set up as its very straightforward. We would need to see you when we deliver, and our Delivery Rep would give you the instructions and wait at the door until you are happy that it’s working fine.
Our service works rather like the Milkman service used to work.
On your delivery day, you leave your empties out for collection and we replace empties for fulls.
Special notes for the Simplicity Package:-
We will deliver your subscription number of bottles unless you have ordered more or less.
If you have ordered more to be delivered, then each extra bottle will be charged in addition to your monthly subscription. If you have ordered less, your set subscription amount will still be charged.
We are unable to give an exact time for delivery, so it’s important that your empty bottles are left in a place ready for collection. If there are no empty bottles, we will still deliver your scheduled full bottles and will be unable to collect empties until the following month.