FAQs2022-12-14T15:46:26+00:00

FREQUENTLY ASKED QUESTIONS

Please do not hesitate to contact us2024-05-14T09:28:00+00:00

You can get in touch by filling in the form on the contact page

Can you increase my pricing without notice?2023-05-25T11:16:13+00:00

We always provide one months notice, notified to the customer email address we have on our system.

Will the price of the bottle deposit change?2023-05-25T11:18:47+00:00

Although we have seen a price increase on our purchase of bottles, we are not applying any change to the bottle deposit price on your account.

From what date will the new prices come into effect?2023-12-09T07:33:39+00:00

You will see the increase on invoices from 1 February 2024.

How often will I be charged the Environmental Levy?2023-06-01T14:14:24+00:00

The environmental levy is charged alongside the frequency of your rental or maintenance.  The amount is 73p per month. Purchased water dispensers are not charged.

What is the Environmental Levy?2023-05-25T11:22:22+00:00

We have a responsibility to recycle all products, such as large plastic water bottles, and packaging waste. We must ensure we recycle all parts used for installation, servicing, and repair of our equipment including filters, casings, cooler tanks, water trails, drip trays, taps and any plastic or metal spare part. We are also regulated by the Waste Electrical & Electronic Equipment Directive (WEEE), which requires us to finance the collection, treatment, recovery and environmentally friendly disposal of electrical appliances and associated part. We absorb the majority of these additional business costs, which have also further increased recently. We only pass on a small percentage to our customers.

Why have you increased my prices during a difficult economic climate?2023-05-25T11:30:07+00:00

We are sympathetic to the challenges many of our customers have faced in recent years. Likewise Love Water have experienced product and operational increases that have been testing for our business. The price adjustments allow Love Water to provide the same products and service without compromising on quality. We hope that you still consider us as excellent value for money.

What is the price adjustment?2023-05-25T11:24:33+00:00

An up to 15% adjustment has been applied to products and services. Please contact us if you would like to understand your specific price adjustment percentages.

Please do not hesitate to contact us.2023-05-30T12:57:03+00:00

Please do contact us if you would like to discuss this matter. If you can please initially complete this FORM with your name and contact details (and any other information you would like to include) and one of our management team will get back to you.

What is the difference between Spring water and Mineral Water?2022-09-29T17:09:01+00:00

Natural Mineral Water is the statutory name for a specific type of water. Natural mineral water must be officially recognised through a local authority after a qualifying period of two years, during which time it is repeatedly analysed. It must also be registered with the Food Standards Agency. It must come from a specified groundwater source which is protected from all kinds of pollution.

The water may not be treated in any way to alter its original chemical and microbiological composition. In addition, natural mineral water must provide certain information on their labels such as the typical mineral analysis.

Spring Water is the statutory name for water which comes from a single non-polluted groundwater source. Unlike natural mineral water, there is no formal recognition process required although it must still be registered with the local authority.

Many natural mineral waters begin their lives as spring waters trading as such during the two year testing period. Unlike natural mineral waters, spring waters may undergo permitted treatments but like natural mineral waters must comply with the Drinking Water Regulations

Table Water is the trade name applied to other bottled drinking waters. It applies to water which may come from more than one source and may include the public water supply. Treatment is permitted which results in the water achieving the compositional/microbiological requirements of the regulations. Some companies may also add mineral salts to their waters to replace those minerals lost during treatments or to enhance those which already exist.

Tell me why water is more important to my life than 10 lovely cups of tea a day?2020-11-12T17:36:50+00:00

Water is made up of a combination of hydrogen and oxygen, is the basis for all fluids in the body and makes up around 2/3 of the weight of the human body. All of your body’s organs require water to function, preferably pure water opposed to PG Tips water.

It is recommended that you drink between 6-8 glasses of water every day. The World Health Organisation states that the absolute minimum is dependent on the climate, diet and activity level of each individual, but recommend at least intake of 2.5 and 2.2 litres for men and women respectively.

Thirst is a sign that dehydration has started, and the body is crying out for water to function. There is no getting away from the fact that drinking a glass of water is sometimes less appealing than a coffee, tea or can of cola. However, caffeine is a diuretic (causes you to pass water more) and after the initial ‘pick me up’, you are likely to feel more dehydrated and lethargic shortly after that morning cup of coffee.

So, sometimes we confuse what the body really, really wants and give it beer, wine, coffee, tea or soda instead. But try including water as part of a daily routine by having a glass at regular intervals. A simple way of implementing this is to have a glass first thing in the morning, the last thing at night and before any meal or snack. You can order water by contacting us today.

How are our water coolers cleaned?2022-12-31T14:35:08+00:00

As with most things in life, cleaning is a part of life.

If you are considering one of our unique and brilliant MINI dispensers for your home, they are fitted with a unique ‘watertrail’ (the tap, the reservoir, the spike) which simply lifts out and is replaced brand new. It’s so easy for our customers to do this themselves, and once delivered to you and changed every three months, it guarantees 100% sanitization. It keeps your mineral water as pure as nature intended.

If you have a water dispenser in the workplace, be it bottled or mains fed, we ensure that the quality of the dispensed water is never compromised. We schedule the servicing of the machines as per industry regulations with the work carried out by our delivery team and engineers.

For more information contact us.

How easy is it to install a plumbed water cooler?2020-11-12T17:48:51+00:00

How easy is it to install a plumbed water cooler? Peasy easy.

We even give you a full set of instructions. For you DIYers the coolers are an easy fit with no pipes to cut, no copper piping or soldering and no need to turn off the water. But for you non DIYers we can install it for you for just about £65 +vat and a cup of coffee or two!

Contact us today for help.

What do the water filters do in Mains Fed water dispensers?2022-12-31T14:37:12+00:00

Our brilliant water filters reduce or eliminate all those nasty bad tastes and odours, chlorine, and other organic contaminants to produce really good drinking water. The filters carry on doing their job for six months, and then we are back to change and service the machine.

How can we best compare Water Companies before deciding?2022-12-31T14:39:50+00:00

Well, price is just one thing of course.

We offer a free trial on certain products and if you want to put us to the test then please do so alongside a trial of a competitor’s machine.

We are confident that you will prefer our dispenser, water and even the person who delivered to you – now that is a bold claim to measure us by!

If you are considering a Mains Fed machine ask the competitor company to send a member of their team to undertake a FREE site survey, and see what response you get! Ask Love Water, and it will be a “Yes, of course”!

Finally, we always encourage you to check out Trustpilot for the many genuine and glowing customer reviews.

Can you be competitive if we will be a quality customer for you?2020-11-12T18:41:41+00:00

Yes, we will try – if you like the look of Love Water and ideally would like us to supply you, give us a price challenge. If we like the look of you we will do our very best to serve you!

Isn’t it all about price, i.e. lowest price wins?2022-12-31T14:40:42+00:00

In any sector and water is no different, there are always providers offering a heavily discounted price. Sadly, this usually comes at a sacrifice on the quality of the product or, prices are bumped up a little further down the line to compensate for the too -good- to- be -believed introductory offer.

Our ethos as a company is to offer our customers the most hygienic, state of the art bottled water coolers with quality Blenheim Palace Natural Mineral Water (not Spring Water, filtered water etc.) with bottle labels that provide extensive information including what we know are essential manual handling guidelines. We don’t cut corners nor do we focus on bringing on board new customers at the expense of delivering a first-class aftercare service on a consistent basis. So, we offer the best value for money from the moment you take that first sip of water. You can rely on us to deliver and to keep on delivering.

For our Mains Fed Coolers, we have an extensive range of the most modern, and hygienic machines available.

And as our customers will tell you, we are a nice company to deal with!

How do I care for my water dispenser and bottles of Blenheim Palace Natural Mineral Water?2020-11-12T18:51:38+00:00

Try to keep the water dispenser and in particular the bottle out of direct sunlight for long periods of time.

Our dispensers are unique as they have totally replaceable water trails that when sanitising guarantee 100% hygiene.

Please also keep in mind that there is always the slightest risk that at some time you could have a spillage or leak from a damaged bottle – so you should always site your dispenser in an area where a water leak will not cause damage to anything else. We do not accept responsibility for spillages and leaks that occur after we deliver to you. Always check the bottles for any sign of damage on delivery and notify Love Water by e-mail customerservices@lovewater.com within 48 hours. The most vulnerable time for spillages/leaks is when you put a new bottle on your dispenser. You should check the area around your dispenser for wetness ten minutes after changing bottles.

Is it easy to order replacement bottles?2022-12-31T14:43:35+00:00

Yes. It could not be more convenient and stress-free.

The Love Water delivery service for homes works like a milk service – we bring you full bottles and collect the empty bottles. We contact all our customers to let them know when our Rep will be with them.

For commercial customers, you can place an order by phone, by email, or via our online Customer Order Form. You can choose between our 2-4 day delivery date, or a more urgent delivery like tomorrow!

Does Blenheim Palace Natural Mineral Water have a ‘use by’ date?2022-12-31T14:44:06+00:00

Blenheim Palace Natural Mineral Water is extremely fresh and could have been gushing around au naturale as recent as a week before it is delivered to you in a bottle (wonder how old your supermarket bottled water is?). But yes, we recommend that all bottles are stored out of sunlight and consumed within six months of purchase.

How do I care for my Bottled Water Cooler and bottles of Blenheim Palace Mineral Water?2022-12-31T14:45:01+00:00

Try to keep the water dispenser and in particular the bottle out of direct sunlight for long periods of time.

Our dispensers are unique as they have totally replaceable watertrails that when sanitised guarantees 100% hygiene.

Can I choose to rent or buy the bottled water dispenser?2022-12-31T14:45:35+00:00

You can buy a water dispenser with pleasure and you can buy as many as you like. If you are not 1,000,000% sure that it’s for life, then you can “dip your toes in” and kick off by renting water dispensers to suit you.

Where do I position the bottled water cooler in the home?2020-11-16T18:57:25+00:00

Our water dispensers can look good anywhere but from a convenience point of view the kitchen or dining room are the most popular locations for a dispenser.

BLENHEIM PALACE

Premium quality natural mineral water drawn from the aquifer within the Estate.

RENT OR BUY

No lengthy contracts. Just two simple options, Rental or Purchase.

TRY BEFORE YOU BUY

Discover the many benefits of our our stunning MINI dispenser with a no-strings-attached Free Trial?

Love Water Charity Support

Love Water have a fantastic relationship with this small Surrey based charity and we admire the wonderful work they do. Please check out the Jigsaw4U website to find out more.

£5 DONATION

will be made to our chosen charity Jigsaw4U for every new customer that purchases one of our products. You will also receive a certificate of thanks from Love Water/Jigsaw4U.

*£5.00 donation applies to new customers only and not existing customers ordering additional dispensers. Monthly donation amount will be transferred to our charity Jigsaw4U on a quarterly basis.

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Love Water takes pride in delivering healthy water to those involved in the Central section of the project…

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We commit to providing you with the very best quality water, the most hygienic water dispensers, a brilliant service, and clear, friendly communication. Add all these together and we believe it equals the best value for money!.

IMPRESSION

It’s not the first impression that counts the most but the lasting impression.

NO BROKEN PROMISES

We won’t say we can do it unless
we know we can do it.

EXPERIENCE

We are the young “wise old owls” of the industry.

ANYONE WILL DO

We are a small team which means that every member can meet your needs when it comes to water.

SMILE AND THE WHOLE WORLD SMILES WITH YOU

Whether it’s face to face or over the phone, we aim to make you smile.

LOVE WATER – LOVE LIFE!

We love our customers almost as much as we love our business!

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